Responsible Gaming
Responsible gaming at bonusblitz-nz.com is grounded in the principle that gambling should remain a form of entertainment, pursued consciously and in moderation. Our goal is to provide clear information and effective tools so players can make informed decisions and maintain control over their gaming. We are committed to supporting every player who wishes to manage their gambling behaviour responsibly, and our team is available to provide guidance, resources, and assistance whenever needed.
Risk Awareness
OBSERVE: NZ regulatory guidance requires operators to inform players about the signs of gambling-related harm and to offer self-evaluative tools. EXPAND: These include behavioural, financial, and emotional warning signs, as well as the need for accessible self-assessment. REFLECT: This section is designed to raise awareness and empower players to assess their own risk objectively.
Recognising Problem Gambling
- Frequent and prolonged betting: Gambling more often or for longer periods than intended may signal risk.
- Preoccupation with gambling: Thinking about betting or casino activity outside of gaming sessions.
- Chasing losses: Increasing bets or gambling more to recover previous losses.
- Neglecting responsibilities: Missing work, family, or social obligations due to gambling.
- Financial stress: Borrowing money or selling assets to fund gambling.
- Emotional distress: Feeling anxious, irritable, or depressed when not gambling.
Self-Assessment Test
Answer the following honestly to evaluate your gaming behaviour:
- Do you gamble more money or time than you can afford to lose?
- Have you tried to reduce or stop gambling without success?
- Do you feel restless, irritable, or anxious when unable to gamble?
- Has gambling caused problems at home, work, or with friends?
- Do you ever lie about your gambling habits?
- Have you borrowed money or sold possessions to gamble?
- Do you use gambling as an escape from worries or problems?
If you answered "yes" to one or more questions, you may be at risk of gambling-related harm. We encourage you to seek support using the resources provided below.
Limits & Tools
OBSERVE: New Zealand law and industry best practice require clear mechanisms for players to limit their gambling activity. EXPAND: These tools must be easily accessible, transparent in effect, and supported by user instructions. REFLECT: bonusblitz-nz.com provides a robust suite of self-management options to help players maintain control.
Deposit Limits
- Setting Limits: Log in to your bonusblitz-nz.com account, navigate to Account Settings > Responsible Gaming > Deposit Limits.
- Choose Frequency: Select daily, weekly, or monthly limits.
- Enter Amount: Specify the maximum amount you wish to deposit in each period (e.g., NZ$100 per week).
- Confirmation: Confirm your chosen limits. They apply immediately and cannot be increased before the current period ends.
Time Limits & Session Controls
- Session Timers: In Account Settings > Responsible Gaming > Session Timer, set the maximum session duration (e.g., 1 hour per session). You will receive automated reminders when your limit is reached.
- Time-Out (Short Breaks): To temporarily pause play, select Time-Out under the same menu. Choose a break duration between 24 and 72 hours. During this time, your account will be inaccessible for gaming.
- Adjustments: You may lower limits or extend breaks at any time; increases require a 24-hour cooling-off period.
Legal Obligation: All limit tools conform to NZ Gambling Act 2003 and must be provided without delay or obstruction.
Self-Exclusion
OBSERVE: NZ regulations mandate accessible self-exclusion options for players who wish to restrict access to gambling services. EXPAND: Operators must clarify the process, duration options, and legal consequences. REFLECT: This section provides a step-by-step guide for self-exclusion at bonusblitz-nz.com.
- Access Self-Exclusion: Log in, go to Account Settings > Responsible Gaming > Self-Exclusion.
- Choose Exclusion Period: Select a timeframe from 6 months up to a lifetime ban.
- Confirmation: Review your selection and confirm your decision. You will be asked to acknowledge the consequences of self-exclusion.
- Support Contact: For assistance, contact our Responsible Gaming department at support@bonusblitz-nz.com or call +64 9 987 6543.
- Consequences:
- You cannot log in, deposit, or play for the duration of exclusion.
- Withdrawals of remaining balances are possible; contact support for instructions.
- Self-exclusion is irreversible for the chosen period.
Legal Protections: Self-exclusion is a binding agreement under NZ law. Your information is handled confidentially in compliance with the Privacy Act 2020.
Support Resources
OBSERVE: NZ law requires operators to provide local and international support contacts. EXPAND: In addition to helplines, self-exclusion registries, and blocking tools, family resources must be available. REFLECT: This section offers a comprehensive guide to professional help, confidentiality, and self-protection tools.
Local Support - New Zealand
- Gambling Helpline NZ: 0800 654 655 (Free, 24/7), www.gamblinghelpline.co.nz
- Text Support: Text 8006 for confidential SMS support
- Languages Supported: English, Māori, Samoan, Tongan, Mandarin, Cantonese
- Face-to-Face Services: Available regionally-see website for details
International Support Organizations
| 🏢 Organization | 📞 Contact | 🌐 Website | ⏰ Hours | 🗣️ Languages |
|---|---|---|---|---|
| GamCare (UK) | +44 0808 8020 133 | gamcare.org.uk | 24/7 | English |
| Gambling Therapy | Online chat | gamblingtherapy.org | 24/7 | Multilingual |
| Gamblers Anonymous | Local meetings | gamblersanonymous.org | Varies | Multiple |
Self-Exclusion Schemes by Country
- UK: GamStop - national online self-exclusion
- Spain: RGIAJ - national exclusion registry
- NZ: Local venue exclusion via Gambling Helpline NZ
Blocking Software
- Gamban - blocks access to gambling sites and apps
- BetBlocker - free tool for restricting gambling site access
Family Support Resources
Confidentiality: All contacts and support services are strictly confidential. Professional help is available at all times, with interpretation services on request.
Help for Family
OBSERVE: Family and friends can play a vital role in supporting those affected by gambling harm. EXPAND: NZ law recognises the importance of whānau support and mandates accessible resources. REFLECT: This section provides practical guidance for engaging with affected individuals and accessing help.
Tips for Family and Friends
- Open Dialogue: Approach the person calmly and express concern without judgment. Use "I" statements to describe your observations.
- Encourage Support: Suggest professional help and offer to assist with contacting support services.
- Participate Together: Attend meetings or counselling sessions with your loved one if appropriate.
Family Support Groups & Forums
Recommended Next Steps
- Contact national helplines for advice (see Support Resources above).
- Consider seeking help from a registered psychotherapist or addiction specialist.
- Utilise online support groups and resources for ongoing guidance.
Legal Note: NZ law protects families seeking help; privacy and confidentiality are assured.
Operator's Commitment
OBSERVE: The NZ Gambling Act 2003 and industry standards require active measures to detect and address risky play. EXPAND: bonusblitz-nz.com employs advanced monitoring and intervention protocols to identify and protect at-risk players. REFLECT: Our commitment is formalised through structured procedures and proactive support.
Internal Risk Checks & Player Protection
- Behavioural Analysis: Automated systems monitor for patterns such as rapid deposit escalation, extended sessions, or frequent failed deposits.
- Warning Messages: Players exhibiting risk behaviour receive on-screen notifications and email alerts, with links to support resources.
- Support Initiation: Our Responsible Gaming team may contact players directly if persistent high-risk patterns are detected or self-exclusion requests are made.
- Data Protection: All interventions comply with the NZ Privacy Act 2020 and ISO/IEC 27001:2025 standards for information security.
Legal Obligation: bonusblitz-nz.com is legally required to protect vulnerable users and may suspend accounts pending review where serious risk is identified.
Updates
OBSERVE: Transparency in responsible gaming policy changes is required by NZ law. EXPAND: Players must be notified promptly of any updates. REFLECT: All material changes will be communicated via the following channels:
- Email Notification: Registered users will receive an email detailing relevant updates to responsible gaming policies.
- Website Notification: A banner or alert will be displayed on bonusblitz-nz.com summarising key changes.
Last updated: 2025-11-06
Contact & Feedback
OBSERVE: NZ law and best practice require clear, accessible contact points for responsible gaming concerns. EXPAND: All communication channels must be confidential and professionally managed. REFLECT: The following are available for all support or feedback requests:
- Responsible Gaming Department Email: support@bonusblitz-nz.com
- Telephone Contact: +64 9 987 6543 (Support), +64 9 123 4567 (Main Office)
- Online Feedback Form: Contact Us
- Live Chat: Available via Live Chat (24/7 support)
All correspondence is strictly confidential and managed according to the NZ Privacy Act 2020. Feedback regarding self-control tools, responsible gaming resources, or support requests is welcomed and will be addressed promptly by our trained team.